Privacy Policy

1. Information We Collect

casinocoke collects personal information that is necessary to provide you with a safe, fair, and enjoyable gaming experience. The categories of information we collect include:

1.1 Information You Provide Directly

• Registration Data: Full name, date of birth, gender, nationality, and residential address
• Contact Information: Email address and mobile number
• Identity Verification Documents: Government-issued ID (e.g., Philippine passport, SSS ID, PhilHealth ID, driver's license), proof of address, and selfie verification photos
• Financial Information: GCash account details, PayMaya account details, bank account information (BPI, BDO, Metrobank, and other supported banks), and transaction history
• Communications: Messages sent to our customer support team via live chat or email

1.2 Information Collected Automatically

• Device Information: IP address, device type, operating system, browser type and version
• Usage Data: Pages visited, games played, session duration, betting history, and navigation patterns within the casinocoke platform
• Location Data: General geographic location derived from your IP address
• Cookies and Tracking Technologies: Session cookies, persistent cookies, and similar technologies as described in our Cookie Policy section below

1.3 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions for transaction verification
• Identity verification service providers for KYC (Know Your Customer) compliance
• Fraud prevention and anti-money laundering screening services
• Regulatory bodies such as PAGCOR for compliance purposes

2. How We Use Your Information

casinocoke uses the personal information we collect for the following purposes:

3. How We Share Your Information

casinocoke does not sell, rent, or trade your personal information to third parties for their own marketing purposes. We may share your information only in the following circumstances:

3.1 Service Providers

We share information with trusted third-party service providers who assist us in operating the casinocoke platform, including payment processors (GCash, PayMaya, banking partners), identity verification providers, cloud hosting services, customer support platforms, and analytics providers. These providers are contractually bound to handle your data securely and only for the purposes we specify.

3.2 Regulatory and Legal Compliance

We may disclose your personal information to regulatory authorities, law enforcement agencies, or other government bodies when required by law, court order, or regulatory directive. This includes mandatory reporting to PAGCOR and compliance with Philippine anti-money laundering laws administered by the Anti-Money Laundering Council (AMLC).

3.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of casinocoke's business assets, your personal information may be transferred to the acquiring entity. You will be notified of any such transfer and the privacy practices of the new entity.

3.4 With Your Consent

We may share your information with third parties in other circumstances where you have provided explicit consent for such sharing.

4. Data Retention

casinocoke retains your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements. Specific retention periods include:

• Account Data: Retained for the duration of your account and for a minimum of five (5) years after account closure, as required by Philippine AML regulations
• Transaction Records: Retained for a minimum of five (5) years in compliance with financial record-keeping requirements
• Identity Verification Documents: Retained for five (5) years after the end of the business relationship
• Customer Support Communications: Retained for three (3) years from the date of the interaction
• Marketing Preferences: Retained until you withdraw consent or close your account

After the applicable retention period, your personal information will be securely deleted or anonymized in accordance with our data disposal procedures.

5. Data Security

casinocoke implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. Our security measures include:

• Encryption: All data transmitted between your device and casinocoke servers is encrypted using industry-standard TLS (Transport Layer Security) protocols
• Secure Storage: Personal data is stored on encrypted servers with restricted access controls
• Access Controls: Only authorized casinocoke personnel with a legitimate need have access to personal data, and all access is logged and monitored
• Regular Security Audits: We conduct periodic security assessments and penetration testing to identify and address vulnerabilities
• Two-Factor Authentication: Available for all casinocoke accounts to add an extra layer of protection
• Fraud Monitoring: Real-time monitoring systems detect and flag suspicious account activity

While we take every reasonable precaution to protect your data, no online platform can guarantee absolute security. In the event of a data breach that poses a risk to your rights and freedoms, we will notify you and the National Privacy Commission (NPC) of the Philippines within 72 hours of becoming aware of the breach, as required by the Data Privacy Act of 2012.

6. Cookies and Tracking Technologies

casinocoke uses cookies and similar tracking technologies to enhance your experience on our platform. Here is what you need to know:

6.1 Types of Cookies We Use

• Essential Cookies: Required for the platform to function properly. These cannot be disabled without affecting core functionality, including login sessions and security features.
• Performance Cookies: Collect anonymous data about how you use casinocoke to help us improve platform performance and user experience.
• Functional Cookies: Remember your preferences such as language settings, game preferences, and display options.
• Analytics Cookies: Help us understand user behavior patterns to improve our services and game offerings.

6.2 Managing Cookies

You can control cookie settings through your browser preferences. Note that disabling certain cookies may affect the functionality of the casinocoke platform. Essential cookies cannot be disabled as they are necessary for the platform to operate securely.

7. Your Rights Under the Data Privacy Act

As a data subject under the Republic Act No. 10173 (Data Privacy Act of 2012), you have the following rights with respect to your personal information held by casinocoke:

• Right to Be Informed: You have the right to know what personal data we collect, how it is used, and with whom it is shared.
• Right to Access: You may request a copy of the personal information we hold about you at any time.
• Right to Rectification: You may request correction of inaccurate or incomplete personal information.
• Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes or where processing is based on legitimate interest.
• Right to Data Portability: You may request a copy of your personal data in a structured, commonly used, machine-readable format.
• Right to Lodge a Complaint: You have the right to file a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data privacy rights have been violated.

To exercise any of these rights, please contact our Data Protection Officer at [email protected]. We will respond to your request within thirty (30) days.

8. Children's Privacy

casinocoke services are strictly intended for individuals who are 21 years of age or older, in accordance with Philippine gambling regulations. We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected information from a minor, we will immediately delete that information and close the associated account.

If you believe that a minor has registered on casinocoke, please contact us immediately at [email protected] so we can take appropriate action.

9. International Data Transfers

casinocoke primarily processes and stores data within the Philippines. In some cases, your personal information may be transferred to and processed in countries outside the Philippines where our service providers operate. When such transfers occur, we ensure that appropriate safeguards are in place to protect your information, including contractual data protection clauses that meet the standards required by the Data Privacy Act of 2012 and its Implementing Rules and Regulations.

10. Marketing Communications

With your consent, casinocoke may send you promotional emails, SMS notifications, or in-platform messages about bonuses, new games, special events, and other offers relevant to your casinocoke account. You can withdraw your consent and opt out of marketing communications at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your communication preferences in your casinocoke account settings
• Contacting our customer support team at [email protected]

Please note that even if you opt out of marketing communications, we will still send you essential service-related messages such as account verification emails, transaction confirmations, security alerts, and important policy updates.

11. Changes to This Privacy Policy

casinocoke reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or other operational needs. When we make material changes to this policy, we will notify you by:

• Posting a prominent notice on the casinocoke homepage
• Sending an email notification to your registered email address
• Displaying an in-platform notification upon your next login

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. Your continued use of casinocoke after changes have been posted constitutes your acceptance of the updated Privacy Policy.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or how casinocoke handles your personal information, please contact us:

Data Protection Officer
casinocoke
[email protected]

For complaints or concerns regarding data privacy violations, you may also contact the National Privacy Commission (NPC) of the Philippines:

National Privacy Commission
5th Floor, Philippine International Convention Center (PICC), Vicente Sotto Street, Pasay City, Metro Manila, Philippines
Email: [email protected]
Website: privacy.gov.ph